Digitech Scouts
Security & SLA.
How we protect the access and data you trust us with, how quickly we respond, and — just as importantly — exactly what we do and do not promise.
We request only the access a task needs, and remove it when the work ends.
Ad, analytics and hosting accounts stay in your name. We work as a user, never the owner.
Every website we build and launch is served over HTTPS.
If something goes wrong with your data or access, we tell you promptly and plainly.
Overview
Enterprise Edge Security
Every website Digitech Scouts launches is served over HTTPS. Infrastructure protection such as firewalls and DDoS mitigation is provided by the hosting plan, and we advise on choosing one.
Security & Data Isolation
Client analytics data, ad credentials, and API tokens are accessed on a least-privilege basis, never shared between clients, and our access is removed when an engagement ends.
Continuous Uptime Guarantee
We prioritise uptime and reliability. In the rare event of unscheduled downtime, we work urgently to restore services and communicate transparently with our partners.
Scope of This Document
This page explains how Digitech Scouts handles the access, credentials and data clients share with us, and the service levels we work to. Specific response times for your engagement are confirmed in your proposal; where the two differ, your proposal applies.
Access & Credential Handling
Access to your accounts is the most sensitive thing you give us, so we keep it as narrow and as short-lived as possible.
User Access, Not Ownership
We ask to be added as a user or partner on your Google, Meta, hosting and analytics accounts, so ownership never leaves you.
Least Privilege
We request the lowest permission level that lets us do the agreed work.
No Credentials Over Insecure Channels
Please do not send passwords in plain email or chat. Where a login must be shared, we will agree a secure method with you.
Removal on Exit
When an engagement ends, we remove our access after handover and confirm it with you.
Data Handling & Confidentiality
We use client data only to deliver the agreed service. We never sell it, and we do not share it beyond what delivery requires.
- Used only for the work you engaged us for
- Never sold, rented or traded
- Handled as described in our Privacy Policy
Website Build Practices
For websites we build, we follow sensible security practices as standard:
HTTPS Everywhere
Sites are launched with HTTPS enabled.
Kept Up to Date
For WordPress builds, we use maintained themes and plugins, and keep them updated during any active maintenance engagement.
Minimal Plugins
We avoid unnecessary plugins and third-party scripts, which reduces the attack surface.
Hosting Provider Controls
Infrastructure-level protection (such as firewalls and DDoS mitigation) is provided by your hosting provider and depends on the plan you choose.
Support Channels & Response Targets
These are the response targets we work to. A response means a human acknowledging and starting on your request — not necessarily resolving it, since resolution time depends on the issue.
How to Reach Us
Email info@digitechscouts.com or call / WhatsApp +91 90907 24725.
| Priority | Example | Target First Response |
|---|---|---|
| Critical | Live website down, or an ad account suspended (Scout 360 AI & Scout Growth clients) | Within 1 hour |
| Standard | Content changes, campaign adjustments, reporting questions | Next business day |
| Planned Work | New pages, features or campaigns | As scheduled in your proposal |
If Something Goes Wrong
If we become aware of an issue that affects your website, accounts or data, we will:
Tell You Promptly
Notify you as soon as we know, with what we know at that point.
Contain It
Take reasonable steps within our access to limit the impact, such as changing a credential or pausing a campaign.
Explain Plainly
Share what happened and what we are doing about it, in plain language.
Backups & Continuity
For websites under an active maintenance engagement, we take a backup before making significant changes. Ongoing automated backups depend on your hosting plan; we will advise you on enabling them during setup.
Third-Party Platforms
Much of our work runs on platforms we do not operate — Google, Meta, WordPress and hosting providers. Their security, uptime and availability are governed by their own terms, and are outside our control.
Your Part in Security
Security is shared. We ask that you:
Enable Two-Factor Authentication
Turn on 2FA for your Google, Meta, hosting and domain accounts.
Keep Owner Access
Make sure someone in your business always holds owner-level access to every account.
Tell Us About Changes
Let us know when staff leave or access should change.
What We Do Not Promise
We would rather be precise than impressive. Unless your signed agreement says otherwise:
No Uptime Guarantee
Website uptime depends on your hosting provider. We do not offer an uptime percentage guarantee.
No Third-Party Certification
Digitech Scouts does not currently hold a formal security certification such as ISO 27001 or SOC 2.
Targets, Not Guarantees
The response times above are targets we work to, not contractual guarantees.
Report a Security Concern
To report a security concern, email info@digitechscouts.com with "Security" in the subject line. We review this page periodically; the date at the top shows when it last changed.
Related policies: Privacy Policy · Terms & Conditions · Cookie Policy